Editorial Complaints Policy

Editorial Complaints Policy

At Heirloom Hemp Co, we take our editorial standards seriously and strive to provide accurate and trustworthy information to our readers. If you believe that we have not met these standards and would like to make a complaint, please follow the procedure outlined below.

Contact Us

If you have a complaint about an article or piece of content on our website, please contact us via email at [email protected] or through our contact form. Please include a link to the article and a detailed explanation of your complaint.

Investigation

Once we receive your complaint, our editorial team will investigate the issue and determine the appropriate course of action. We may contact the author for further clarification or seek input from external experts to verify the accuracy of the information.

Response

We will aim to respond to your complaint within 7 working days and provide an explanation of our findings and any actions taken as a result. If we find that an error or omission has occurred, we will correct the content and notify you of the correction.

Further Action

If you are not satisfied with our response, you can escalate your complaint to the Editor-in-Chief of Heirloom Hemp Co. The Editor-in-Chief will conduct a further review and respond to you within 14 working days.

External Resolution

If you are still not satisfied with our response, you can contact an external regulatory body such as the Independent Press Standards Organisation (IPSO) or the Online Dispute Resolution (ODR) platform provided by the European Commission.

We take all complaints seriously and will work to resolve any issues in a timely and professional manner.

The Heirloom Hemp Co Editorial